CANCELLATION AND REFUND POLICY

This is the website of Brandy Rachelle, LLC

Brandy Rachelle is owned and operated by Brandy Rachelle, LLC.

This policy describes how the refunds are made through:

https://www.brandyrachelle.com and scheduling services utilized by Brandy Rachelle


We reserve the right to refuse service to anyone for any reason.


Cancellations, rescheduling and refunds will be made according to the following provisions:


CANCELLATIONS AND RESCHEDULING

For personal services:


Requests for cancellations and rescheduling must be made with 24 hours’ notice prior to a scheduled service. If requests are not submitted with a 24-hour notice for services, we cannot cancel, reschedule or give a refund. 


If service is rescheduled prior to 24 hours, your payment will be applied according to the new scheduled service. However, only one rescheduling is available per scheduled service, so be sure to select a rescheduling time that you can meet.



For Events and Parties:


Requests for cancellations and rescheduling must be made with 7 days notice prior to the scheduled service. If requests are not submitted with a 7 day notice for services, we cannot cancel, reschedule or give a refund


If service is rescheduled prior to 7 days, your payment will be applied according to the new scheduled service. However, only one rescheduling is available per scheduled service, so be sure to select a rescheduling time that you can meet.



Personal Appointments & Events and Parties:

Cancellation and rescheduling requests made before 24 hours for personal services and 7 days for Events and Parties will be the only way we will issue a refund. Please be sure you want to schedule an appointment or service before you begin the scheduling process. Requests must be made by contacting through Brandy@BrandyRachelle.com


If you know or suspect that you will be late for your scheduled service including Events and Parties, it is your responsibility to let us know. Your paid time is your own and sessions/services will continue as scheduled.


If you do not communicate through our communication channels or show up for your scheduled service when you schedule it, I will not provide services for you again.


Customers who are rude, condescending, disrespectful, unpleasant, abusive or threatening in any way will have their session terminated immediately and no refund will be made.



PROCESSING YOUR REFUND

Once your refund request has been received and accepted, your refund will be issued and you will receive a confirmation email. Your refund minus a transaction fee set by the payment platform will be completed via the original payment method.


CONTACT INFORMATION

If you have any questions about the refund policy of Brandy Rachelle, please contact us through our contact page or contact us at:

Brandy@BrandyRachelle.com

Updated: September 25, 2020